Customer Service

PRICES & PAYMENT

All prices in the webshop are shown in NOK with 25% VAT. Prices are subject to change without further notice if VAT rate, taxes and/or other duties change.
VAT is automatically deducted on International orders, including deliveries to Svalbard and Jan Mayen at checkout.
VAT is included on orders to Norway and EU.

On international orders: You may be charged import duties by your country. Please note that we are not responsible for those charges, nor can we predict if your order will be subject to import duties. Please consult your local customs office for more information

We currently accept payment by credit card (Visa or MasterCard). When the order is placed your payment will be reserved for Johaug but will not be captured until your order has been shipped.
Returned items will be credited back to your credit card.

SECURE CREDIT CARD PAYMENT

To ensure your credit card security no credit card information is saved at Johaug. We use Payex as our payment system and all transmission are encrypted. For your convenience, our payment solution supports 3D Secure ("Verified by Visa"and "MasterCard SecureCode"), a global technical standard developed by Visa and Mastercard to secure transactions over the internet. 3D Secure prevents fraud and unauthorized use of your credit card by validating and verifying you as the owner. After entering credit card number, name, exp.date and CVC code, you will be redirected to your issuing bank's website to enter your password that your bank must verify. Contact your issuing bank if you encounter a problem with entering your password.

Contact Customer Service:

Johaug – Active Brands AS
P.B. 22 Vollebekk, 0516 Oslo

Visiting adress:
Kabelgaten 6, 0580 Oslo, Norway

Customerservice Webshop:
E-mail: webshop@johaug.com (Please state your full name and address on all inquiries) 
Telephone number: +47 56519808

Customerservice Headquarters: 
Phone number: +47 56519800

Company registration number: NO 995 767 813